FAQs

A: When it comes to my sessions, I run within the legal guidelines of my insurance policy.

I ensure temperamentally as well as geographically only suitable dogs are introduced together. 

Dog sessions are a fantastic way to socialise your dog and builds their confidence and they gain greatly from this social aspect of their day. 

A: My group sessions are from 8.00am to 5.00pm Monday to Friday though pick-ups may start earlier, and evening drop offs may be later, depending on the dogs on a particular day and traffic and weather conditions. 

It is agreed at the time of the on-boarding process and diary booking whether your dog comes out on the first or second session of the day.

Dogs should be in their homes and be ready for collection for their allotted session.

I endeavour to be in my field at 10.30am for session 1 and 2.30pm for session 2. Times may vary depending on traffic conditions.

I’m happy to make any changes to your diary bookings if plenty of notice is given. I’ll do my best to fit in with your needs. 

A: My sessions are for a maximum of 1 hour (not including pickups and drop offs). If your dog requires a longer session, then please contact me to discuss your requirements. 

A: My sessions take place in a safe & secure fully enclosed field in Whetstead, nr Five Oak Green, Kent which is booked out to me Monday-Friday. 

A: Yes, if your dog is nervous around other dogs this can be assessed at the onboarding process. Sometimes dogs behave/react differently with an owner than they do being taken out with a dog walker. Therefore, if your dog is nervous but not reactive, I can introduce him/her to an appropriate group of dogs, a little bit at a time and see how things go.

One of the biggest benefits of group socialisation is how much it can improve your dog’s mental wellbeing. I am often amazed how quickly dogs gain confidence and settle into a group with just a little support from one of the dogs. 

A: I carefully select which dogs go together, if I find an imbalance within the group, I will rectify this. I want all my dogs to enjoy their time together. 

A: No, most of my clients are happy for me to retain a key which enables me to collect and drop off your dog while you’re not at home. All keys are kept in a secure location overnight and will never be marked with anything other than the name of your dog.

Some clients provide a code to their key safe for entry to their homes, I’m happy with whatever works for you.

A: In an emergency I will contact you immediately to discuss the situation. If I am unable to contact you and urgent veterinary attention is required I will take your dog to your nominated veterinary practice or alternatively the nearest vet depending on the circumstances. 

A: Absolutely. I am very happy to offer ad-hoc sessions. All I ask is that you give me as much notice as possible to get you booked in.  

A: Absolutely. I always book in a FREE consultation with new clients so we can meet.

This is an opportunity for us to discuss everything to make you comfortable using my services, as well as an opportunity to discuss your requirements and to meet the most important member of the family. 

A: Yes. I will always be your dog walker unless the business needs change, any changes would be communicated with you prior to a change in the walker.

A: Depending on the nature of the illness I will always endeavour to take your dog out in accordance with the diary booking, although you can never predict the future. If for any reason I am unable to take your dog out I will contact you in the first instance. If the illness is longer than a day I will communicate this with you. 

A: Yes. I have full-coverage insurance as well as an up-to-date DBS certificate and registration with HMRC, all to give you the peace of mind you need when you’re hiring a professional dog walker. 

A: A cancellation is considered late when the appointment is cancelled less than 48 hours before the appointed day. Cancelled appointments less than 48 hours’ notice, will incur the full cost of the chargeable fee for the day and an invoice for payment sent to you accordingly.

In the case of unforeseen circumstances this will be managed on a case by case basis. 

A: My working hours are 8.00am to 5.00pm Monday to Friday.

I offer a Saturday service, this carries an out-of-hours fee, please contact me for more information. 

A: No. I invoice in arrears and send invoices out on a Thursday evening for the week’s sessions. I accept payment by credit or debit card, bank transfer and direct debit. 

A: With prices from just £17 per hour, including a door-to-door collection service and live pupdates to let you know how your dog’s getting on. For other services please contact me where I will be able to provide you with my price list. 

A: Clients should advise me if they suspect their female is in or coming into season (oestrus). It is advised a three-week grace period is recommended before recommencement of the service; this can be managed on a case-by-case basis. 

A: I have a fully business insured van, which has purposely fitted dog cages made to the highest specifications. All cages have nonslip mats to make the journey as safe as possible. 

A: I am versed in treating incidents should they occur. I carry a full first aid kit with me. 

A: The nature of the business is we get wet!! I will clean and dry your dog off as much as possible. I do ask that you leave out a towel and if you have an outdoor hose that I have access to this, otherwise I will use my shower unit.

If the weather is more severe like snow or freezing ice then the day’s sessions are subject to cancellation depending on the severity of the weather and travel disruption. 

A: Yes, I utilise a safe & secure fully enclosed field so any dogs which are not off-leash can have fun in complete safety. 

A: Absolutely, if I know in advance what the procedure is then I am happy to leave a bowl of food/kibble down for your dog after their session. I also replace waters if necessary. 

A: These can be found on my website